How do I file a Logitech Warranty Claim?

The Logitech cases and crayons for education have a 3-year and 1-year limited hardware warranty. You will need the serial number for the case and crayon, which can be found on the back of the case on the other side of the keyboard and on the crayon the top numbers and letters near the tip. The serial numbers follow the SN and are series of letters and numbers.

• Click here to file a claim directly with Logitech Education Support

On the support form for product type select Education - Tablet Solution and for the product select:

• if your case has a trackpad for the A16 or 10th generation iPad Rugged Combo 4 Touch OR
• Crayon USB-C for Education

Device Serial Number Location

On crayon - top set of numbers and letter near tip

On case - behind the keyboard, the set of numbers and letters following S/N

Enter your information (Email, name, units affected, home address, etc) as the keyboard or crayon will be mailed to your address

School District

Belen Jesuit Prep School

Description (use one of these descriptions)

My keyboard won't type.

My trackpad does not work.

My crayon won't write.