My iPad is frozen what should I do?
If your iPad has become unresponsive, or it's shut it down and it won't turn on again, you can force restart your iPad. Here's the basic method for forcing your device to restart.
- Hold down the Home button (the one on the front of the iPad) and the power button at the same time.
- Keep both buttons held until the Apple logo appears.
- Let go of the buttons and wait while your device completes its start sequence.
- Enter your passcode at startup. (You won't be able to use a fingerprint to log in.)