iPad Wi-Fi Troubleshooting

Follow these troubleshooting instructions if you are having trouble connecting to your home Wi-Fi Network

Please ensure that "Airplane Mode" is off and that the Wi-Fi is toggled on in the iPad settings. Follow these steps below to troubleshoot your Wi-Fi. Before you begin, please ensure you have a stable internet connection on other devices connected to your Wi-Fi network. If other devices are experiencing connectivity issues, skip to step 3.

Step 1 - Reboot your iPad

1. Press and hold the top button until the power off slider appears.
   
2. Drag the slider, then wait for 30 seconds for your device to turn off.
3. To turn your device back on, press and hold the top button until you see the Apple logo.

Step 2 - Forget your Network

1. Go to Settings  > Wi-Fi.
   1. Tap the circled "i" right next to your home Wi-Fi name.
   2. Choose "Forget This Network".
2. Go to Settings  > Safari.
   1. Scroll down to Advanced > Website Data & tap on Remove All Website Data.
3. Connect to your home Wi-Fi as your first time connecting to it.
4. In Safari navigate to belenjesuit.org
5. If the Belen Jesuit website shows up, your Wi-Fi is working!

Step 3 - Reboot your router

1. Unplug your Wi-Fi router and your modem.
2. Wait 10 seconds.
3. Plugin your modem, then plug in your router.
4. Wait for the globe light to come on (if your router has one).
5. Make sure your iPad can see the Wi-Fi name and join the network.
6. Check the internet connection with a known good device connected to the same Wi-Fi, if you're not able to access the internet with the known good device, please contact your Internet Service Provider.
7. If you can browse the internet with a good know device but not with your iPad contact the Tech Team at support@belenjesuit.org.